Cookie Policy

1. Introduction

This Cookie Policy explains how Symbisconc ("we," "our," or "us") uses cookies and similar tracking technologies on our website symbisconc.com and related services. This policy should be read in conjunction with our Privacy Policy and Terms of Service.

By continuing to use our website, you consent to our use of cookies as described in this policy, unless you have disabled them through your cookie preferences or browser settings.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about user behavior and preferences.

2.1 Types of Cookies

• Session Cookies: Temporary cookies that are deleted when you close your browser
• Persistent Cookies: Cookies that remain on your device for a set period or until you delete them
• First-party Cookies: Cookies set directly by our website
• Third-party Cookies: Cookies set by external services we use on our website

3. How We Use Cookies

We use cookies for several important purposes to enhance your experience on our website and improve our services:

3.1 Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled. They include:

• Authentication: Keeping you logged in during your session
• Security: Protecting against security threats and unauthorized access
• Load Balancing: Distributing website traffic efficiently
• Cookie Consent: Remembering your cookie preferences

3.2 Functional Cookies

These cookies enhance your user experience by remembering your preferences:

• Language Settings: Remembering your preferred language
• User Preferences: Storing your customization choices
• Form Data: Remembering information you've entered in forms
• Accessibility: Maintaining accessibility settings like font size

3.3 Analytics Cookies

These cookies help us understand how visitors interact with our website:

• Usage Statistics: Tracking page views, session duration, and bounce rates
• Performance Monitoring: Identifying technical issues and slow-loading pages
• User Journey: Understanding how users navigate through our site
• Content Optimization: Identifying popular content and areas for improvement

3.4 Marketing Cookies

These cookies help us deliver relevant content and advertisements:

• Targeted Advertising: Showing relevant ads based on your interests
• Conversion Tracking: Measuring the effectiveness of our marketing campaigns
• Social Media Integration: Enabling social sharing and login features
• Remarketing: Showing relevant content to previous visitors

4. Specific Cookies We Use

4.1 Our Cookies

Cookie Name	Purpose	Type	Duration
symbisconc_session	Maintains user session	Essential	Session
cookie_consent	Stores cookie preferences	Essential	1 year
user_preferences	Remembers user settings	Functional	30 days
analytics_id	Website analytics	Analytics	2 years

4.2 Third-Party Cookies

We also use cookies from trusted third-party services:

Google Analytics

• Purpose: Website traffic analysis and user behavior insights
• Data Collected: Page views, session duration, user demographics
• Privacy Policy: Google Privacy Policy

Social Media Platforms

• Purpose: Social sharing buttons and login integration
• Platforms: Facebook, Twitter, LinkedIn, Instagram
• Data Collected: Social media engagement and profile information

Payment Processors

• Purpose: Secure payment processing and fraud prevention
• Providers: Stripe, PayPal, and other payment gateways
• Data Collected: Transaction data and payment preferences

5. Managing Your Cookie Preferences

5.1 Cookie Consent Management

When you first visit our website, we will ask for your consent to use non-essential cookies. You can:

• Accept all cookies for the best user experience
• Accept only necessary cookies for basic functionality
• Customize your preferences for different types of cookies
• Change your preferences at any time using our cookie settings tool

5.2 Browser Settings

You can also manage cookies through your browser settings:

Google Chrome

1. Click the three dots menu → Settings → Privacy and security → Cookies and other site data
2. Choose your preferred cookie settings
3. You can block all cookies, allow only first-party cookies, or customize by site

Mozilla Firefox

1. Click the menu button → Options → Privacy & Security
2. Under "Cookies and Site Data," choose your preferences
3. You can block cookies, clear existing cookies, or set exceptions

Safari

1. Click Safari → Preferences → Privacy
2. Choose your cookie and website data preferences
3. You can block all cookies or allow only from visited websites

Microsoft Edge

1. Click the three dots menu → Settings → Cookies and site permissions
2. Click "Cookies and site data"
3. Choose your preferred settings for blocking or allowing cookies

5.3 Mobile Devices

For mobile browsers, cookie settings are typically found in the privacy or security section of your browser's settings menu. You may also need to adjust app-specific privacy settings.

6. Impact of Disabling Cookies

While you have the right to disable cookies, doing so may affect your experience on our website:

6.1 Essential Cookies Disabled

• You may not be able to log into your account
• Security features may not function properly
• Some pages may not load correctly

6.2 Functional Cookies Disabled

• Your preferences will not be remembered between visits
• You may need to re-enter information on forms
• Customization options may not be available

6.3 Analytics Cookies Disabled

• We cannot track how you use our website
• We may not be able to improve user experience effectively
• Performance issues may take longer to identify and fix

6.4 Marketing Cookies Disabled

• You may see less relevant advertisements
• Social media features may not work properly
• We cannot measure marketing campaign effectiveness

7. Cookie Retention and Deletion

Different types of cookies are retained for different periods:

• Session Cookies: Automatically deleted when you close your browser
• Short-term Cookies: Typically expire within 24 hours to 30 days
• Long-term Cookies: May be stored for up to 2 years for analytics purposes
• Persistent Cookies: Remain until you delete them or they expire

8. Children's Privacy

We do not knowingly collect personal information from children under 13 through cookies. If you are a parent or guardian and believe your child has provided us with personal information through cookies, please contact us immediately.

9. International Data Transfers

Some of our third-party service providers may process cookie data outside of Australia. We ensure that appropriate safeguards are in place to protect your data in accordance with Australian privacy laws.

10. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending email notifications for significant changes
• Displaying a notice on our website

11. Your Rights

Under Australian privacy laws, you have certain rights regarding cookies and the data they collect:

• Right to Information: Understanding what cookies we use and why
• Right to Control: Managing your cookie preferences
• Right to Access: Requesting information about data collected through cookies
• Right to Deletion: Requesting deletion of data collected through cookies
• Right to Complaint: Lodging complaints with privacy authorities

12. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us: