Privacy Policy

1. Introduction

Symbisconc ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our English learning services, visit our website at symbisconc.com, or interact with us in any other way.

This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable privacy laws in Australia.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Identification Information: Date of birth, nationality, immigration status (if relevant to your learning goals)
• Learning Information: English proficiency level, learning objectives, progress records, assessment results
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Technical Information: IP address, browser type, device information, website usage data
• Communication Records: Records of our correspondence, including emails, phone calls, and chat messages

2.2 How We Collect Information

We collect information through:

• Direct interactions (forms, registrations, assessments)
• Website usage (cookies and tracking technologies)
• Third-party sources (with your consent)
• Course participation and assessments
• Customer service interactions

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Educational Services

• Providing English learning courses and tutoring services
• Assessing your English proficiency and tracking progress
• Customizing learning materials and recommendations
• Issuing certificates and credentials

3.2 Communication and Support

• Responding to inquiries and providing customer support
• Sending course updates, newsletters, and educational content
• Notifying you of changes to our services or policies

3.3 Business Operations

• Processing payments and managing billing
• Improving our services and website functionality
• Conducting research and analysis for service enhancement
• Ensuring security and preventing fraud

3.4 Legal and Compliance

• Complying with legal obligations and regulations
• Protecting our rights and interests
• Responding to legal requests and court orders

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in delivering our services, including:

• Payment processors for secure transaction handling
• Technology providers for website hosting and maintenance
• Analytics services for website performance monitoring
• Email service providers for communication

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Investigate potential violations of our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity, subject to appropriate privacy protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on privacy and security practices
• Secure data centers and hosting environments

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally:

• Student records are retained for 7 years after course completion
• Financial records are retained as required by Australian tax laws
• Marketing communications can be stopped at any time
• Website usage data is typically retained for 2 years

7. Your Rights

Under Australian privacy laws, you have the following rights regarding your personal information:

7.1 Access and Correction

• Request access to your personal information we hold
• Request correction of inaccurate or incomplete information
• Request a copy of your personal information in a portable format

7.2 Control and Consent

• Withdraw consent for marketing communications
• Object to certain uses of your information
• Request deletion of your information (subject to legal requirements)

7.3 Complaints

If you have concerns about how we handle your personal information, you can:

• Contact us directly using the details below
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through our cookie management system or your browser settings.

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Functional Cookies: Remember your preferences and improve user experience

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. International Data Transfers

We primarily store and process your data within Australia. If we transfer your information to countries outside Australia, we ensure appropriate safeguards are in place to protect your privacy rights.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications for material changes
• Updating the "Last updated" date at the top of this policy

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

14. Governing Law

This Privacy Policy is governed by Australian law, including the Privacy Act 1988 (Cth). Any disputes will be subject to the jurisdiction of Australian courts.